Delete your Qawi account

Owners: delete in the app

Open the Qawi app and go to More → Settings → “Delete gym & account”. Read what will be deleted, then confirm. This deletes your gym and your owner account.

Members and coaches: delete in the app

Open the Qawi app, go to Me and tap “Delete account”, then confirm. This permanently deletes your profile, gym memberships, workout and meal plans, progress and chats.

Everyone: ask us by email

Members, coaches and owners can email support@theqawi.com, ideally from the email address on the account. Include:

• the email address or phone number of your account;
• your gym's name, if you belong to one;
• whether you are a member, coach or owner.

We may ask you to confirm the request before we delete anything, so that nobody else can delete your account.

What we delete

Your profile, login details and sessions, your fitness and progress data, workout and meal plans, check-in history and messages. We complete the deletion within 30 days of confirming your request.

If you own a gym, its profile, photos, plans and hours are removed and coach access is removed. Members keep their own accounts, workouts and meals, without the gym.

What we may keep

Information we are required by law to keep, only for as long as the law requires, and data that has been anonymised so it can no longer identify you. Qawi Pro purchase records are also kept by Google Play or the App Store under their own policies.

If you have Qawi Pro

Deleting your account does not cancel a store subscription. Cancel Qawi Pro in your Google Play or App Store subscription settings first, so you are not charged again.

Questions

Email support@theqawi.com. Our Privacy Policy explains how we handle your data.